FAQ
Q: What is permanent jewelry
Permanent jewelry is a custom bracelet sized just for you and welded together. Because the jewelry has no clasp, it is permanent! It's not something you take on and off when you go to bed or shower, but it can be removed with scissors if need be.
Q: What bracelet options do you have
At the moment we have a variety of 14k solid gold options. See the images on the product listing or contact us for details!
Q: Do you take walk ins?
Appointments are the best way to ensure that we have the jewelry materials in stock that you prefer, and will get you in and out in a timely manner. We do take walk-ins, but we ask that you call first to make sure that we have the ability to accommodate you at that time. In some instances, we may not have any of our jewelers available.
Q: What if I need to reschedule
Rescheduling is totally acceptable! You're able to reschedule your appointment and transfer your deposit at any point before 24hours prior to your appointment. Unfortunately, if you don't reschedule before 24hrs prior to your appointment, your deposit will be non-refundable. Failure to appear for your appointment and without giving any notice, your deposit will also become non-refundable.
Q: I don't see any appointments available for the time I want. What do I do?
If there are no appointments available at the time you want, it either means that someone else has already booked that slot or our welders are unavailable. You're always welcome to call with questions regarding appointments but no appointment slot is guaranteed
Q: What is a deposit
A deposit ensures commitment for both parties. We ask for $50 at time of booking which will go towards the final price of the jewelry (ie - if the jewelry you choose is $150, you will pay $50 when you book online and $100 in-store and prior to the jewelry being installed) Your deposit is fully refundable if you cancel your appointment with more than 24hrs notice. We take deposits at $50 for every 30 minutes.
Q: What if I want it removed
Scissors, wire cutters, or pliers are all capable of cutting your jewelry.
Q: What if something happens?
We ask that you notify us and reach out with any concerns or questions you may have. We're a friendly bunch and want you to feel happy with the jewelry you chose!
Q: What if it breaks
Notify us as soon as the breakage happens and how it happened. We will deal directly with each case individually.
Q: How old do you have to be to get one
Right now, we do not put permanent bracelets on any person under the age of 14. We ask that people aged 14-18 come with a legal guardian.
Q: Will this affect me going through airport security?
Fine jewelry such as the chains we use in the jewelry will not need to be taken off when going through TSA
*Please
reach out
if you have any further questions!
